Return & Refund Policy

Last Updated: June 2026

At Honst Italy, customer satisfaction is our priority. We strive to provide high-quality wellness and nutritional products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

To be eligible for a return, the item must:

• Be purchased directly from HonstItaly.com

• Be returned within 14 days of delivery

• Be unused, unopened, and in its original packaging

• Be in resalable condition

Products that have been opened, used, damaged by the customer, or are missing original packaging may not qualify for a return.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns of:

• Opened dietary supplements

• Used products

• Products with broken safety seals

• Gift cards

• Promotional or clearance items marked as non-refundable

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To assist with your claim, please provide:

• Order number

• Description of the issue

• Clear photos of the product and packaging

Upon verification, we may offer a replacement, store credit, or refund.

Return Process

To request a return:

1. Contact our customer support team.

2. Provide your order number and reason for return.

3. Wait for return authorization instructions.

4. Ship the approved return to the address provided by our team.

Unauthorized returns may not be accepted.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

• Original shipping fees are non-refundable unless the return is due to our error.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your payment provider.

• Most refunds are completed within 5–10 business days.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been processed or dispatched, it cannot be cancelled and must follow the return procedure outlined above.

Refused Deliveries

If an order is refused or returned due to an incorrect address, failed delivery attempts, or customer refusal, shipping and handling charges may be deducted from any refund issued.

Limitation

Honst Italy reserves the right to refuse returns that do not comply with this policy.

Contact Us

For return and refund requests, please contact:

Honst Italy

Email: support@honstitaly.com

Website: www.honstitaly.com

Our customer support team will be happy to assist you.